- For a full refund, please return your online order in its original sale condition to our Distribution Centre within 14 days of purchase.
- Returns will be processed within 48 hours of receiving, this may vary during busier periods.
- Items received outside of our 14 day return period will be returned to the customer.
- Please allow 28 working days for the refund payments to appear in your account.
- To protect your purchase, all of our goods are tagged and refunds will only be offered if this tag remains unbroken when returned. Goods without the tag attached will be returned to the customer.
- Delivery costs will not be refunded.
IN STORE PURCHASE RETURNS:
- All purchases made in store will fall under the store’s return policy.
- We are unable to refund online orders within department or outlet stores.
- All items must be in their original condition, and accompanied by a copy of receipt.
Unless otherwise stated, returns should be sent to:
Leo Fortis, Refuel Global Brands, Building S10, Westcott Venture Park, Aylesbury, Buckinghamshire, HP18 0XB
CUSTOMER SERVICE CONTACT DETAILS:
Please note any queries sent to our social handles will not be picked up.
See contact email address below, please ensure your order number is stated.
Opening Hours: Monday - Friday 9am - 5pm GMT